In September 2020, I’ll be celebrating a Silver Anniversary with Dixie Carpet. This is 25 years of superb customer service. That’s 25 years of providing the latest and greatest floor coverings for my portfolio. That’s 25 years of exclusive relationships in Houston. Yes, the competition knocks on our door at Highmark Residential in Houston, But my loyalty remains with Dixie. Cheers to Dixie and our Silver Anniversary, and Cheers to many more!
Best fast professional service! Wish I could give more stars. Amber and Chris are a delight to work with. Best price and exceptional customer service. We are very happy with the beautiful floor work they have done with us for years. Highly recommend.
I have worked with Dixie Carpet for quite some time and over all carpet companies, Dixie has been the best I have worked with. Their performance is great, their communication is excellent, and their installers do great work! We never need the installers to come back for any mistakes, plus they are always friendly.
Our sales representative, Chris Romeo, is super awesome. He responds very quickly to all emails/calls, and is on top of all our scheduling needs. He even recommends/suggests items that I even forget. We are very lucky to have such a great company. I will definitely recommend Dixie over any other carpet company out there.
I’ve worked with Chris over at Dixie for about a year now. He is very responsive to texts and emails. He always gives me the best price on carpet and plank. Their install crews always do a great job and keep our units clean while installing. I recommend Chris to all of our investors looking for carpet, plank or any other flooring.
Our community has partnered with Dixie Carpet for years, and I don’t plan on giving them up anytime soon! They understand our business and are fair and honest in their quotes. Our rep, Chris Romeo, has been nothing but attentive and professional in all of his visits. I know if I ever need anything or get in a pinch, he can make miracles happen.
I have worked with Dixie Carpet for about 8 years now, and I do not have a single complaint. Anyone I have encountered has always been completely professional and friendly. This includes the RVP down to their installers. If there has ever been a small hiccup they are quick to fix it. Their customer service is incomparable, and they take extreme pride in their work. I feel blessed to have such a great vendor I can truly count on.
I have been a Dixie customer for 5 years and I love my reps. Chris and Beau they know how to make my day (keep up the great work). They always take care of me when I call in for last minute installs. The installers are awesome. Tristian (TJ) in the office is great. Thank you, Dixie, for great service.
We have used Dixie Carpet for the past eight years. They have not only been able to provide good customer service, but they have kept their pricing extremely competitive with few increases over the years. I would definitely recommend them as a carpet vendor.
Our overall experiences with Dixie has been very professional, courteous, expedited service. They are quick to schedule our installs. They show up when scheduled. Over all I feel like they do a superb job. If we ever have a question or emergency Pennie our sales rep is very efficient. She always keeps in close contact. I feel like Pennie is a great asset to the company.
I have worked with Dixie Carpet for over 10 years. The customer service the local reps offer is unbeatable. They are responsive, know their products and also treat you like family. I enjoy when they come to the office because they strike up a conversation that is relatable to you as well as make sure your needs are taken care of. The installers are also thorough and take pride in their work. Very happy with the service I’ve received and the relationship we’ve built over the years!
I have had the pleasure of working with Dixie Carpet for almost 5 years and Pennie for over 19 years. My current company started out in Austin and our portfolio has grown to other markets like Corpus Christi, Killeen, Temple and San Antonio. I have always believed the difference between companies is not how good you are on your great days but how they handle the bad ones. All managers/vendors/suppliers will screw up but it is how they handle it and make it right. Pennie/Stephen always make it right no matter where the error was made. Each one has individual experience with flooring 21 years or more. They want you to know your options and my teams appreciate their honesty and guidance. They are the only company that makes sure we know warehouse operations managers and they randomly do quality checks during or after completed jobs. Now if I could just get them to expand to Longview and the Rio Grande Valley where we really miss having dedicated partners who truly value doing the right thing.
Give them an opportunity and you won’t be disappointed!
We are extremely happy with the service you and your team provide for our community. Miguel is amazing at what he does as a floor installer. Your company is fast and to the point which is what we have been searching for sadly. We look forward to having y’all as our vendor for the coming years. We appreciate all the hard work you and your team provide.
In the last three years that I have worked with Dixie Carpet I have always found that my orders get done in a timely manner. I haven’t had to remind my Sales Representative, Harrison Hanner of an install, he has always been on time for our appointments, and has made sure to get the job completed for our vacant and occupied units. I have been given other opportunities to move my business to another carpet installer, but have been very happy with the product and people I work with from Dixie so I will continue to stay loyal. If anyone in my company or other fellow property managers ask who services my property I will make sure to recommend Dixie Carpet. Their customer service is fantastic!
The Houston Dixie Team has always gone above and beyond to ensure that their projects and service exceed expectations. I have worked with them for years and have always been pleased. Thank you for all that you do.
Best carpet work around Houston, great customer service, the crew that installed the carpet were clean fast and very nice. I totally recommend.
I just wanted to take a minute and thank Brian (Operations Manager), Chapis (Installation Manager), and the installation crew that went down to Whisper Sky today. Sarah said the installers were very good and even made an attempt to be quiet during her phone call. They cleaned up very well, and she could not have been happier!